We Want To Know: How Can We Improve?

From your experience, what can we do better?

We understand this question is very broad and can have many different answers. We want to use this to get a foundation on where our customers see our biggest growth areas. Feel free to put down whatever comes to mind.

Showing 3 reactions

  • answered 2017-06-21 19:52:20 -0500
    Q: From your experience, what can we do better?
    A: My husband and I decided to come to Afro’s for there delicious gyro meal, and we were sorely ¬†disappointed. The meal was cold, and scarce on the meat, the pita bread was not fresh and cold. We live 10min away from the Saint Paul location and were surprised with the substandard meal. We returned immediately with the cold scarce meal. Now the cashier Joseph H. was very polite and professional. I wanted to talk to the cook that prepared the meal to see if he realized he gave us a cold scarce meal and it look like it was a leftover of a previous customer. The owner was there when we arrived and he assured us he would correct the problem. Well, the meal was still lukewarm turning cold and the pita bread was not fresh, it was stale. I told the owner I have never encountered substandard meal like today. Sorry to say, my husband and I will not be visiting this location or any Afro Deli. My husband said he also detected an attitude from the owner. I just shook my head, very disappointed with the meal, and the attitude of the owner. Afro has lost two good customers today.
  • posted about this on Facebook 2016-06-30 15:55:00 -0500
    Take the survey: We Want To Know: How Can We Improve?
  • answered 2016-06-30 15:54:18 -0500
    Q: From your experience, what can we do better?
    A: Not so much an improvement issue. I have a friend that came with me visiting from Fort Worth. He loved the food and was intrigued by the atmosphere. His only wish was that you sold t-shirts. I would love to find a way to get him one if you could help out.

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Saint Paul

ADDRESS
5 West 7th Place
St. Paul, MN 55102

HOURS
Monday-Friday | 10:30am to 9pm
Saturday | 11am-9pm
CLOSED ON SUNDAYS

Call us at (651) 888-2168

Minneapolis

ADDRESS
720 Washington Avenue SE
Minneapolis, MN 55414

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Sunday| 11am-9pm
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Call us at (612) 871-5555